Below are some common questions customers of Midoco Art & Office Supplies might have. If your question isn't answered here, please email: michel@midoco.ca
During the Covid-19 pandemic and Toronto lockdown our amazing team is working as quickly as possible to get your online curbside order ready for you to pick up.

We're experiencing a large number of orders at the moment due to the lockdown, so you may experience a delay in your online purchase being ready for pick-up. Currently, because of the influx of orders, our average order processing time is typically between 1-2 days.

For orders placed online, be sure to wait until you receive an email notifying you that your order is ready for pick up before arriving at the store. For orders placed by phone, you will be informed as to when you can expect your order to be ready once it's confirmed.

If you’re looking for a great gift that you can receive without delay, our Online Gift Cards are available for instant purchase. They make an awesome gift, allowing that special someone to choose the perfect item from our online store. You can print out an Online Gift Card to give to your friend or loved one, or simply forward it to them by email.
We have arranged our hours so that those who do not wish to shop instore have three hours (most days) in which they can pick up their curbside order(s) without having to wait in a lineup. From 11am-12pm daily and 6-7pm Monday-Saturday, you can head over to any Midoco location and tap on the window. Someone will be there to grab your pickup order. Easy peasy!
You have two weeks from when you receive your Pickup Ready Notification email to collect your order. After that, you'll receive a refund and the items will go back into stock. If you need more time, no problem! Just be sure to call or email to appropriate Midoco location and we'll work something out.
As of March 8th 2021, all our stores are open for instore shopping between 12-6 daily (12-5 Sundays) with a reduced instore capacity of 25%. This means you might have to wait a bit, but we ask that our customers limit their shopping time to 20minutes, so hopefully you won't have to queue for long.
During the Covid-19 pandemic our team is working as quickly as possible to get your order packed up and delivered to you.

We're experiencing a large number of orders at the moment due to the Toronto lockdown. Canada Post is reporting shipping delays.

On the checkout page, you will see an order processing time and delivery time specific to your order. The order processing time is our best estimate of the amount of time it will take us to receive and pack your order. The delivery time is the amount of time Canada Post estimates it will take to ship the order to your particular address once we've prepared the order for shipping.

You will also receive an email confirmation after you place your order to let you know we are processing your order and a second email notification when your order has been shipped and is on its way to you.

If you’re looking for a great gift that you can receive without delay, our Online Gift Cards are available for instant purchase. They make an awesome gift, allowing that special someone to choose the perfect item from our online store. You can print out an Online Gift Card to give to your friend or loved one, or simply forward it to them by email.
We try to have the quickest & cheapest shipping solutions to get your order to you on time, anywhere in Canada. Shipping fees are set by Canada Post -- we charge you what we are charged, with no markups. Sometimes we may have promotions offering discounted shipping rates.

***For a LIMITED time we are offering $10 off SHIPPING on any order of $75 or more before taxes. This discount is automatically applied at checkout.
We will respond to emails usually within a few hours, but no more than a day should pass without a reply. Please send an email to websales@midoco.ca and reference your order number, if you have one
You can be notified when an out of stock item (one listed as "Coming Soon" is back in stock by clicking the Notify Me and entering your email address there. You'll be the first to find out when that item comes back in stock! You can also email or call one of the stores and let us know what it is you're looking for-- there's a chance one of our other stores has it or we can suggest a substitute.
There sure are! We have a large inventory of products. Over 20,000 + items. Many of which may be seasonal, specialty, or just haven't made it onto the website yet. These include large and oversized items that would be difficult to ship. Send an email to websales@midoco.ca if you don't see what you're looking for.
These items are available only in store but we'd still like to let you know that we carry them. Unfortunately, no, they are not free. Because they are too large, heavy, or fragile, we can't ship them. Kindly send an email to websales@midoco.ca or give one of our locations for more information.