Below are some common questions customers of Midoco Art & Office Supplies might have. If your question isn't answered here, please email: michel@midoco.ca
SHOP INDIVIDUALLY - One adult per household when possible please

WEAR A MASK WHILE IN OUR STORES - They’re available for sale for a nominal fee

SANITIZE YOUR HANDS - We offer customers a spray of sanitizer before & after they visit

KEEP A SAFE DISTANCE OF 6’ FROM STAFF & OTHER CUSTOMERS

PLEASE FOLLOW DIRECTIONAL ARROWS

PLEASE CONSIDER OTHERS AND LIMIT YOUR SHOPPING TIME TO 15-20 MINUTES

USE DEBIT/CREDIT CARDS - We ask that our customers refrain from using cash at this time when possible

LIMIT ON THE NUMBER OF CUSTOMERS IN THE STORE - To help everyone with social distancing

PLEASE USE A BASKET WHEN SHOPPING - Our staff will sanitize them once you are done
We try to have the quickest & cheapest shipping solutions to get your order to you on time, anywhere in Canada. Shipping fees are set by Canada Post -- we charge you what we are charged, with no markups or handling fees. Sometimes we may have promotions offering FREE or discounted shipping rates.

***For a LIMITED time we are currently offering FREE SHIPPING with any order $100 or more before taxes, use the coupon code "FREESHIP100" and get up to a $15 credit off your shipping charges. For any shipping charges that exceed this amount you only have to pay the difference.

**Please note that the free shipping coupon code applies ONLY to regularly priced products and isn't valid on sale or promo items.
We will respond to emails usually within a few hours, but no more than a day should pass without a reply. Please send an email to websales@midoco.ca and reference your order number, if you have one
You can be notified when an out of stock item (one listed as "Coming Soon" is back in stock by clicking the Notify Me and entering your email address there. You'll be the first to find out when that item comes back in stock! You can also email or call one of the stores and let us know what it is you're looking for-- there's a chance one of our other stores has it or we can suggest a substitute.
There sure are! We have a large inventory of products. Over 20,000 + items. Many of which may be seasonal, specialty, or just haven't made it onto the website yet. These include large and oversized items that would be difficult to ship. Send an email to websales@midoco.ca if you don't see what you're looking for.
These items are available only in store but we'd still like to let you know that we carry them. Unfortunately, no, they are not free. Because they are too large, heavy, or fragile, we can't ship them. Kindly send an email to websales@midoco.ca or give one of our locations for more information.