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IN-STORE RETURN POLICY
Goods purchased at a Midoco store may be returned for a full refund within 14 days of purchase if the returned product is in new condition, in its original packaging and accompanied by a Midoco store receipt. Refunds are tendered in the same method of payment as the original payment.
Exchanges or store credit will be given up to 30 days from the original purchase date if the product is in new condition, in its original packaging and accompanied by an original Midoco store receipt. Refunds, exchanges and/or store credit cannot be provided without a store receipt.
Please note, the following items are FINAL SALE: CLEARANCE ITEMS, SEASONAL & DATED ITEMS (agendas, wallcalendars etc), PENS & MARKERS, STAMPS/STAMP PADS, AEROSOL PRODUCTS, FACE MASKS, EASELS, ROLLED CANVAS, DRINKWARE, AGENDAS, GIFT CARDS. ONLINE SALES RETURN POLICY
Please inspect your order upon arrival. Midoco strongly recommends that you inspect your parcel for potential shipping damage and refuse the shipment if there is. Should you determine that there is evident damage to the item, or you have not received the item you'd ordered, please immediately (within 3 days of delivery) send an email to email@example.com with this information. If it is determined that a return should be processed, we will send you a Return Authorization by email.
When you've received Authorization for your Return from us, please mail your item to:
Midoco Art & Office Supplies146 Danforth AveToronto ONM4K1N1Phone: 647.351.1004
Note: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Once your return is received and inspected, Midoco will send you an email notifying you that we have received your item. Once a refund has been approved, it will be tendered in the same method of payment as the original purchase. Please note it can take upwards of 2 weeks to process returns and/or exchanges. Further, depending on your location, the time it may take for your exchanged product to reach you may vary. We truly appreciate your patience!
Customers have two weeks from the time the "pick up notification" email is sent, to collect their purchase. After that, a refund will be issued and the goods will be re-shelved so that they are available to our other customers to purchase. If you need more than two weeks, please call or email so that we know to hold your order for a little longer.
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